Frequently Asked Questions

Our products are designed with sustainability at the core. Key differences include:

• 75% average recycled content across all products
• 9/10 repairability score - easy to fix and upgrade
• 5-year warranty standard on all devices
• Carbon-neutral manufacturing and shipping
• Free repair guides and spare parts availability

We believe high-quality technology and environmental responsibility go hand in hand.

Absolutely. We don't compromise on performance. Our laptops and tablets use the same high-quality processors, displays, and components as leading brands. The difference is in how we source, manufacture, and design for end-of-life.

Sustainability enhances rather than limits our products. For example, our aluminum chassis made from recycled materials is just as strong and premium-feeling as virgin aluminum.

Yes! Our devices are designed for upgradeability. On most models, you can upgrade:

• Storage (SSD)
• RAM (on laptop models)
• Battery
• Keyboard (on laptops)

We provide detailed upgrade guides on our website, and all components are available through our spare parts store.

When we say 75% recycled content, we mean that 75% of the materials in our products (by weight) come from recycled sources. This includes:

• Recycled aluminum from post-consumer sources
• Ocean-bound plastic diverted from waterways
• Recycled rare earth elements from e-waste

The percentage varies by product; our EcoBook Pro achieves 80% while some accessories reach 85%.

Our take-back program is simple:

• Request a free prepaid shipping label on our website
• Send us any electronic device (any brand, any condition)
• Receive store credit based on device value (up to $200)

Devices in good condition are refurbished and resold. Others are responsibly recycled with 100% material recovery. Nothing goes to landfill.

Yes. All our carbon claims are third-party verified by Climate Neutral, a nonprofit organization. Our carbon accounting follows the GHG Protocol, the international standard for corporate emissions measurement.

We offset emissions through verified carbon removal projects including reforestation, ocean conservation, and renewable energy development. You can read more about our specific projects in our annual Impact Report.

We partner with certified reforestation organizations that track every tree planted. Each purchase includes a tree planting contribution (typically 10 trees for laptops, 5 for tablets, 2 for accessories). You'll receive a certificate with GPS coordinates of your forest contribution.

Standard shipping (free on orders over $50):

• Continental US: 5-7 business days
• Alaska/Hawaii: 7-10 business days
• Canada: 7-14 business days

Express shipping is available at checkout for faster delivery.

100%. Our packaging is:

• Made from 100% recycled and recyclable materials
• Plastic-free (we use molded fiber instead of plastic inserts)
• Printed with soy-based inks
• Right-sized to minimize waste and shipping emissions

We've eliminated 95% of packaging waste compared to industry averages.

Currently, we ship to the United States and Canada. We're working on expanding to additional countries. Sign up for our newsletter to be notified when we launch in your region.

Our 5-year warranty covers:

• Manufacturing defects
• Component failures under normal use
• Battery capacity below 80% (replaced free)
• Display issues (dead pixels, backlight problems)

Not covered: accidental damage, water damage, unauthorized modifications. However, we offer affordable repair services for non-warranty issues.

Yes! We strongly support the right to repair. We provide:

• Free detailed repair guides for all products
• Spare parts store with genuine components
• Video tutorials for common repairs
• Recommended tool kits

DIY repairs do not void your warranty as long as they're done correctly. If you accidentally cause damage during repair, we offer discounted service rates.

You have several options:

• Mail-in service: Ship to our repair center (free shipping both ways for warranty repairs)
• Authorized partners: Find local repair shops in our partner network
• DIY: Use our guides and parts store

Contact our support team to determine the best option for your situation.

We accept:

• All major credit cards (Visa, Mastercard, Amex, Discover)
• PayPal
• Apple Pay and Google Pay
• Affirm (buy now, pay later)

Note: This is a demo site. No actual payments are processed.

Orders can be cancelled or modified within 2 hours of placement. After that, we may have already begun processing your order. Contact our support team immediately if you need to make changes.

We offer a 30-day return policy for all products:

• Return within 30 days for a full refund
• Products must be in original condition with all accessories
• Free return shipping on all orders

We want you to be completely satisfied. If you're not happy, we'll make it right.

Yes! We offer 10% off for students and educators. Verify your status through our education program page to access your discount. We also offer bulk pricing for educational institutions.